Recreation Classes Cancellation and Refund Policy

Cancellation and Refund Policy for Recreation Programs:

• For all cancellations by the City of Spokane Valley (“City”) of City programs, participants who have submitted payment will receive a 100% refund via a mailed refund check. 
  • Staff will do their best to transfer participants to another program if the option is available. 
• For cancellations made by participants, notice of the cancellation must be received by the City at least 7 days before the program start date. Cancellations must be received in writing to parksandrec@spokanevalleywa.gov and/or by phone at 509-720-5200.
  • If notification of program cancellation is received 7 or more days prior to the program start date and the participant has submitted payment, then a full refund of the amount paid shall be given via a mailed refund check. 
  • If notification of program cancellation is received less than 7 days prior to the program start date and the participant has submitted payment, then a 50% refund of the amount paid shall be given via a mailed refund check. 
    • If the program spot can be filled by another participant before the program start date, a full refund will be given via a mailed refund check. 
  • If notification of program cancellation is received after the program has begun, no refund shall be given. 

Cancellation Communication

• For cancellations made by City, participants will be notified by email and/or phone. Please make sure that your current contact information is up to date when registering for a program.  
• For a participant to cancel their participation, the participant must email a notice of cancellation to parksandrec@spokanevalleywa.gov  and/or call and speak with a parks and recreation staff member.